How to Complain
London Gynaecology strives to achieve the best patient care and experience for every patient, at all points throughout their journey. We actively promote patient feedback in order to review and continuously improve our service.
Should we fail to achieve the high levels of service, we are committed to listening carefully and responding to complaints, acknowledging any mistakes and rectifying them so that we can make improvements to our service.
The three stages to our complaints process is as follows:
- Stage 1 – Local resolution;
- Stage 2 – Internal appeal;
- Stage 3 – Independent external review via ISCAS (Independent Sector Complaints Adjudication Service)
Should you wish to make a complaint please contact us directly at [email protected], detailing your issue.
The complaints full policy is made available to patients, their affected relative or a representative when they first raise concerns about any aspect of the service they have received.