Feedback and Complaints
Patients are at the heart of London Gynaecology and we take the views and opinions of our patients seriously, while promoting listening at every opportunity.
Whether it is good or bad feedback, constructive criticism, a concern or a complaint, every patient has the right to express their views and we encourage this across our practices.
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How to complain
London Gynaecology strives to achieve the best patient care and experience for every patient, at all points throughout their journey. We actively promote patient feedback in order to review and continuously improve our service.
Should we fail to achieve the high levels of service, we are committed to listening carefully and responding to complaints, acknowledging any mistakes and rectifying them so that we can make improvements to our service.
The three stages to our complaints process is as follows:
- Stage 1 – Local resolution;
- Stage 2 – Internal appeal;
- Stage 3 – Independent mediation via CEDR
Should you wish to make a complaint please contact us directly at feedback@london-gynaecology.com, detailing your issue.
The complaints full policy is made available to patients, their affected relative or a representative when they first raise concerns about any aspect of the service they have received.
Patient Feedback
Patients have the opportunity to leave feedback online on our website, across our external review platforms or by email and within our clinics. Feedback is regularly shared with the wider team and celebrated as well as informing the development of our service, and enables us to ensure that we are providing the best care possible..
You are able to share your experience easily and quickly by choosing one of the below options:
- Trustpilot
- Google: visit Harley Street, Austin Friars, or The Portland Hospital if you have a Gmail address and would like to share feedback for the clinic you visited.
- Doctify
- Care Quality Commission (CQC)
- At our clinic locations
You can also share feedback with us directly, please email feedback@london-gynaecology.com.